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Returns & Exchanges

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French Soda offer you a return for change of mind on all products purchased at full RRP.

Change of mind returns are not possible on items listed as 'Clearance' or 'Seconds'. All sales for 'Seconds' products are final.

Freight costs for returns are non-refundable. Return items must be unworn with swing tags intact and still in original packaging for a full refund.

How do I return an online item?

Contact us to with your order number to obtain a Return Authorisation (RA) code within 5 days of delivery.  

Please allow up to 10 days for your account to be credited. Refunds will be processed via the original method of payment. As French Soda is not liable for the loss of an item being returned we recommend that you use registered mail.

Can I exchange an online item?

French Soda does not offer the ability to do a direct exchange online. Item/s to be exchanged should be sent back within 5 days of delivery for a refund and the new item/s repurchased as a new order. 

What if an item is faulty?

Please contact us should any of your products have a fault. We are happy to exchange or refund faulty item/s providing we are notified within 3 months of date of purchase.

 

Free returns for PayPal customers*

We’re confident that your child will not want to return their French Soda, but this will help out if the sizing is not quite right.

How does it work?

  1. Activate PayPal Refunded Returns service on the PayPal website.
  2. If you are not happy with your order, return it as per the French Soda returns process.
  3. Complete the form on the PayPal website. You will need your receipt as proof of postage.

*Visit PayPal for all the details and be sure to activate Refunded Returns before you purchase.

This is a service provided by PayPal. You should read their full terms and conditions.