FREE SHIPPING

Australia & New Zealand - Spend over $180 to qualify for free shipping *

AUSTRALIAN ORDERS

$11 - Standard post, $14 - Express post 

INTERNATIONAL ORDERS

New Zealand NZD $12 – Standard Post, $22 – Express
Post  

UK GBP £11 – Standard Post, £18 - Express Post

Shipping Terms & Conditions

 *Free Shipping will not apply during our SALE periods or
to wholesale orders.

 **French Soda is not VAT registered in any EU
Member State. If you are located in the UK all prices displayed on our website
are VAT exclusive. VAT may be charged upon delivery.

 ****French Soda is not responsible for any delays or
further charges incurred as a result of customs clearance or mail service interruptions.

***Items will be sent via Australia Post with Authority to Leave. This is based on delivery driver's discretion, and they may opt to leave a collection card.

French Soda offer you a return for change of mind on all products purchased at full RRP.

Change of mind returns are not possible on items listed as 'Clearance' or 'Seconds'. All sales for 'Seconds' products are final.

Freight costs for returns are non-refundable. Return items must be unworn with swing tags intact and still in original packaging for a full refund.

How do I return an online item?

Contact us to with your order number to obtain a Return Authorisation (RA) code within 5 days of delivery.

Please allow up to 10 days for your account to be credited. Refunds will be processed via the original method of payment. As French Soda is not liable for the loss of an item being returned we recommend that you use registered mail.

Can I exchange an online item?

French Soda does not offer the ability to do a direct exchange online. Item/s to be exchanged should be sent back within 5 days of delivery for a refund and the new item/s repurchased as a new order.

What if an item is faulty?

Please contact us should any of your products have a fault. We are happy to exchange or refund faulty item/s providing we are notified within 3 months of date of purchase.

Our gumboots are made from natural rubber which does require care to ensure a long life span.
A number of factors can cause the natural rubber to crack:
• Prolonged exposure to freezing conditions or hot sun may result in splitting and cracking.
• It is best to wipe boots off and store inside so the natural rubber does not break down.
• Poor fitting boots with excess movement can cause cracking.
• Removing boots by pushing off with the alternate foot can cause rubber stress and cracking .
• It is best to pull off with hands once the child is sitting down.

To ensure that natural rubber doesn't lose its flexibility, we suggest regular cleaning and conditioning with a rubber conditioner product (we generally recommend Wolly Gumboot Care).

To clean the lining inside your boot
Give the inside a spray with laundry spray (Sard, Napisan or similar) or soak a cloth in warm soapy solution and rub inside of boot.

Dip a cloth in clean water and wipe inside of boot to rinse. Repeat to ensure cleaning products have been removed. Hang upside down or pop over a pole to drain and dry (drying with a heater will cause the rubber to crack).

Try not to wash your raincoat too often as repeated washing (especially with certain detergents) can weaken your coats ability to repel water.

To clean or refresh whole coat:-
• Brush off any loose dirt.
• Spot treat any marks on the cotton lining with a mild detergent, preferably non-toxic and biodegradable.
• Gentle machine wash on cool. Do not use heavy spin cycles.

To dry raincoat:-
• Hang inside out and allow to dry naturally (do not place in the dryer or use artificial heat to dry).

To clean the outside:-
• Brush off any loose dirt.
• Wipe down with a damp towel or sponge.

For stubborn stains or to clean seams & zippers:-
• Dip a soft toothbrush in soapy water (use a mild liquid detergent preferably non-toxic and biodegradable) and gently brush the required area.
• Wipe over with a clean damp towel or cloth to remove soapy residue.